Returns & Refund Policy

We want you to be completely satisfied with your purchase from Website. If you need to return or exchange an item, please read the following policy carefully.

Return Eligibility

You may request a return within 14 days of receiving your item under the following circumstances:

The item is defective or damaged upon arrival
The item does not match its description on the Website
You received the wrong item

Non-Returnable Items

The following items cannot be returned or exchanged:

Pet food, treats, or supplements that have been opened
Items that have been used or damaged by you
Customized or personalized items
Items returned after the 14-day period
Hygiene products (e.g., grooming tools, litter boxes) that have been opened

Return Process

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at [email protected] with your order number, item details, and reason for return.
Return Authorization: We will review your request and provide a return authorization number and return shipping instructions within 2 business days.
Prepare the Item: Pack the item securely in its original packaging, including all accessories and documentation. Write the return authorization number on the outside of the package.
Ship the Item: Send the item back to the address provided by our customer service team. We recommend using a trackable shipping method.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original payment method within 3-5 business days.
Refunds will include the cost of the item but exclude original shipping charges, unless the return is due to our error.
You are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
The time it takes for the refund to appear in your account depends on your payment provider’s processing time.

Exchange Policy

If you would like to exchange an item, please follow the return process above and indicate in your email that you would like an exchange instead of a refund.

Once we receive and process your returned item, we will ship the replacement item to you. If the replacement item has a different price, we will either charge you the difference or refund the difference to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide your order number and clear photos of the damage or defect.

We will arrange for a replacement or refund, and we will cover the cost of return shipping.