Shipping Policy

At Website, we strive to provide fast and reliable shipping for all your pet supply needs. This Shipping Policy explains our shipping methods, delivery times, and costs.

Shipping Methods

Shipping costs $10 if your order is less than $99.

Free Shipping

We offer free standard shipping on orders over $99.00.

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Please note that shipping times are calculated after your order has been processed and shipped.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the carrier’s website.

To track your order online, visit our Order Tracking page and enter your order number and email address.

Shipping Issues

If you experience any issues with your shipment, please contact us as soon as possible:

Delayed Shipment: If your order hasn’t arrived within the estimated delivery time, please contact us so we can investigate.
Damaged Package: If your package arrives damaged, please contact us within 48 hours of receipt and provide photos of the damage.
Missing Items: If any items are missing from your order, please contact us within 48 hours of receipt.